Refund policy

RETURNS & RIGHT OF WITHDRAWAL POLICY

Endurance Lab – Briteshopper Limited

Last updated: 21/11/2025

Under EU and Irish consumer law, customers have a 14-day right of withdrawal, starting from the date they receive their order.

This policy explains how you can return products, how refunds are processed, and the conditions under which items are accepted.

1. Right of Withdrawal (14 Days)

You have the right to withdraw from your purchase within 14 days after receiving the goods, without giving any reason.

To exercise this right, you must notify us by email:

📧 Info@endurancelab.ie

You may also use any clear written statement indicating your decision to withdraw.

2. Return Conditions

Once you notify us of withdrawal, you must send the goods back within 14 days.

Returned items must be:

  • Unopened

  • Unused and undamaged

  • In original packaging

  • Complete (including accessories, manuals, seals, and documentation)

Return Address:

Briteshopper Limited / Endurance Lab Shop
6 Melita Ashgrove Kill Avenue, Dun Laoghaire, A96VX46
Ireland

A copy of your invoice or order confirmation must be included in the return parcel.

3. Items That Cannot Be Returned

For hygiene and safety reasons, the following cannot be returned or refunded:

  • Opened packages

  • Damaged, soiled, or altered items

  • Products not in original packaging

  • Partially used nutrition products

  • Items returned incomplete

If a returned item does not meet these requirements, we may refuse the refund.

4. Refund Process

Once we receive and inspect the returned goods, we will:

  • Confirm whether the items are eligible

  • Issue a refund within 14 days

  • Refund the product value only (return shipping costs are not refunded)

Refunds are made to the original payment method used at checkout.

5. Return Shipping Costs

Unless the item is faulty or we made an error, the customer is responsible for the cost of return shipping.

We recommend using a tracked service to ensure safe delivery of returned goods.

We are not responsible for returns lost in transit.

6. Wrong, Missing, or Damaged Items

If you receive:

  • An incorrect item

  • A damaged product

  • A package with missing items

You must contact us within 48 hours of delivery:

📧 Info@endurancelab.ie

After verification, if we are at fault:

  • We cover the cost of return shipping

  • We send the correct/fault-free product at no additional cost

7. Abusive Returns

If a customer repeatedly returns products in poor condition, outside policy requirements, or for reasons not protected under EU consumer law, Briteshopper Limited reserves the right to refuse future orders.

8. Exceptions to the Right of Withdrawal

Under EU law, the right of withdrawal does not apply to:

  • Perishable goods

  • Sealed nutrition products once opened

  • Goods that cannot be returned for health or hygiene reasons once unsealed

This includes gels, powders, bars, supplements, and any consumable product.

9. Contact Us

For any returns, withdrawal queries, or support:

📧 Info@endurancelab.ie

Endurance Lab Shop – Briteshopper Limited